Refund policy

Return & Refund Policy — MH COLLECTION

Last Updated: August 25, 2024

At MH COLLECTION, we want you to be completely happy with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet your expectations, please contact us and we will do our best to assist you.

1. Return Eligibility

We accept return requests within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and unworn.
  • The jewelry must be in its original condition.
  • The item must be returned with its original packaging.
  • The item must not show signs of damage, alteration, or wear.
  • Proof of purchase/order details must be provided.

Items that do not meet these conditions may not be eligible for a return.

2. Damaged or Incorrect Items

Please inspect your order immediately after receiving it.

If you receive:

  • A damaged item
  • A defective item
  • The wrong product
  • A missing item

Please contact us within 48 hours of delivery.

Send us your order number and clear photos/videos of the item and packaging so our team can review the issue.

If the issue is confirmed to be our responsibility, we may offer a replacement or refund, depending on the situation.

3. Change of Mind

If you simply change your mind about your purchase, you may request a return within 7 days of delivery, provided the item is unused, unworn, undamaged, and in its original packaging.

Return shipping costs in such cases may be the customer's responsibility.

4. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or worn.

Customized, personalized, or specially made items may also be non-returnable unless they arrive damaged or defective.

5. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed using the available refund method.

Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider or bank.

6. Return Shipping

If the return is due to an incorrect, damaged, or defective item received from us, MH COLLECTION may cover the return shipping cost.

For returns due to change of mind or personal preference, the customer may be responsible for the return shipping cost.

7. How to Request a Return

To request a return or refund, please contact us with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Contact MH COLLECTION

📞 Phone / WhatsApp: 03142560623
📧 Email: officialmhcollection@gmail.com

Our customer support team will guide you through the return process.

8. Refund Approval

All returned items are subject to inspection. MH COLLECTION reserves the right to refuse a return or refund if the product does not meet the conditions described in this policy.

9. Policy Updates

MH COLLECTION may update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.

Thank You for Shopping with MH COLLECTION ✨

We appreciate your trust and look forward to bringing you beautiful jewelry that you love. 💎