Shipping Policy — MH COLLECTION

Last Updated: August 25, 2024

At MH COLLECTION, we aim to make your shopping experience simple and convenient. We carefully prepare every order and work with delivery partners to get your jewelry to you safely.

1. Free Shipping

✨ FREE SHIPPING ON ALL ORDERS

We currently offer free shipping on orders placed through the MH COLLECTION online store.

2. Order Processing

Orders are generally processed within 1–3 business days after payment or order confirmation.

During busy periods, sales, holidays, or new collection launches, processing may take slightly longer.

Once your order has been shipped, you may receive a shipping confirmation with tracking information where available.

3. Delivery Time

After your order has been processed, delivery usually takes approximately:

3–7 business days

Delivery times are estimates and may vary depending on your location and the delivery service.

Some remote areas may require additional delivery time.

4. Shipping Address

Please make sure your shipping information is accurate and complete when placing your order.

This includes:

• Full name
• Complete address
• City
• Phone number
• Any necessary delivery instructions

MH COLLECTION is not responsible for delays or failed delivery caused by an incorrect or incomplete shipping address provided by the customer.

5. Order Tracking

If tracking information is available for your order, we will provide it through the contact information associated with your order.

If you have not received your order within the expected delivery timeframe, please contact us and provide your order number.

6. Delivery Delays

Although we work to deliver orders within the estimated timeframe, unexpected delays may occur due to circumstances beyond our control, including:

• Courier delays
• Weather conditions
• Public holidays
• High order volumes
• Incorrect address information
• Transportation issues
• Other unforeseen circumstances

We appreciate your patience in such situations.

7. Damaged Packages

Please inspect your package when you receive it.

If your jewelry arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the package
• Clear photos/videos of the damaged product

Our team will review the issue and assist you with an appropriate solution.

8. Missing or Incorrect Items

If your order is missing an item or you receive an incorrect product, please contact us within 48 hours of delivery.

We will review your order details and work to resolve the issue as quickly as possible.

9. Failed Delivery

If a delivery attempt fails because the customer was unavailable, provided an incorrect address, or did not respond to the courier, additional delivery charges may apply for another delivery attempt.

Please ensure your phone number is active and available during the delivery period.

10. International Shipping

At this time, shipping availability may vary by country and location.

If international shipping is available for your order, any applicable shipping charges, customs duties, taxes, or import fees will be communicated where applicable.

Customers may be responsible for customs duties or other charges imposed by their destination country.

11. Contact Us

If you have questions about your order or shipping, please contact MH COLLECTION:

📞 Phone / WhatsApp: 03142560623
📧 Email: officialmhcollection@gmail.com

Please include your order number when contacting us about an existing order.

✨ Thank You for Shopping with MH COLLECTION

We appreciate your trust and are committed to delivering your jewelry safely and with care. 💎